Guest Relations:
- Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
- Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership. Anticipate guest service needs, acting on them when possible.
- Promote and sell spa.
- Resolve guest situations.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Communication:
- Answer telephones using appropriate etiquette and luxury verbiage.
- Provide clear, concise communications.
- Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Scheduling:
- Schedule services for individuals using Book4Tiime reservation software.
- Complete confirmation calls & reviews of guest itinerary.
- Check-in guests for appointments.
- Advise providers of last-minute changes or additions to the schedule.
- Provide general spa orientation to guests upon arrivals, such as the location and use of locker rooms, lounge areas, and amenities.
Payment/Cash Handling:
- Obtain and process guest payments for spa.
- Verify payment authorization for checks and credit cards.
- Process adjustment vouchers, correction vouchers, and miscellaneous charges.
JOB REQUIREMENTS:
Physical Tasks:
- Stand, sit or walk for an extended period of time or for an entire work shift.
- Occasionally lift 25lbs.
Policies and Procedures:
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Follow company and department safety and security policies/procedures to ensure a clean, safe, and secure environment.
- Report work-related accidents, or other injuries immediately, upon occurrence, to the manager/supervisor.
- Stay in compliance with the dress code by keeping a neat, clean, and tidy appearance.
- Maintain cleanliness/orderliness/ambiance of Spa.
ESSENTIAL COMPETENCIES:
Interpersonal Skills:
- Proactive Guest Service.
- Team Work.
- Diversity Relations.
Analytical Skills:
- Learning.
- Computer Skills.
Benefits of working with us.
- The Boulders is a Hilton property with many amazing benefits:
- Employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member.
- We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, veteran or disability status.